Refund and Reshipment Policy

Effective Date: 6/13/2023

Website: www.retaismeta.com

At RetaIsMeta, we stand behind the quality and purity of every vial we produce. Each batch is subject to strict testing and quality control procedures to ensure reliability, consistency, and compliance with our stated specifications.

Refunds & Replacements

We offer refunds or free reshipments in the rare event that a product arrives:

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  Cloudy, discolored, or visibly contaminated
  
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  Incorrect or incomplete
  
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  Deviating from stated purity or quality standards
  

If you experience any of these issues, please contact us within 14 days of delivery at support@retaismeta.com. Include your order number, batch number (if available), and clear photo documentation of the issue.

Once verified, you may choose between:

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  A full refund, or
  
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  A free replacement shipment of the affected product(s).
  

We cover all shipping costs for verified claims.

Order Cancellations

Orders may be cancelled before shipment by contacting us immediately. Once an order has shipped, cancellations are no longer possible.

Customer Satisfaction

Your satisfaction and trust are our top priorities. If you have any concerns about your order or product performance, contact us at support@retaismeta.com and our team will work with you to resolve the matter promptly.

Final Notes

All products are sold for research use only and are not for human consumption. Refunds and replacements are only provided in accordance with the conditions above.

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RetaIsMeta – Terms of Service

Effective Date: 6/13/2023

Website: www.retaismeta.com

1. Overview

Welcome to RetaIsMeta, a Poland-based supplier specializing in high-quality Retatrutide for research use. By accessing or purchasing from our website, you agree to comply with the following Terms of Service. These terms are designed to protect both our customers and our business, and we encourage you to read them carefully before placing an order.

2. Scope of Use

All information and materials available on www.retaismeta.com are provided for scientific and educational research purposes only.

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  Our products are not intended for human or veterinary use, nor for medical treatment, diagnosis, or consumption.
  
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  You agree to handle all materials responsibly, in accordance with applicable laws and laboratory safety standards.
  

3. Purchases and Payments

All orders must be placed through our official website. By completing a transaction, you confirm that:

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  You are at least 18 years of age or of legal age in your jurisdiction.
  
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  All payment and contact details you provide are accurate.
  
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  You authorize RetaIsMeta to process your payment in full at checkout.
  

All payments are securely processed using verified third-party gateways. Orders are only dispatched once payment has been confirmed.

4. Research Use Disclaimer

All RetaIsMeta products are sold strictly for laboratory and in-vitro research use. They are not drugs, supplements, or medical treatments.

By purchasing, you agree that:

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  You are qualified to handle research compounds safely.
  
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  You will not use any RetaIsMeta product on humans or animals.
  
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  You assume full responsibility for compliance with local regulations regarding handling, storage, and disposal.
  

5. Shipping and Risk of Loss

Once an order leaves our facility, ownership and responsibility transfer to the buyer. We work exclusively with trusted shipping providers, but cannot be held liable for delays, customs actions, or losses beyond our control.

If your parcel arrives damaged or incomplete, please contact us at support@retaismeta.com within 7 days of delivery. We will review your case and provide a replacement or refund when applicable.

6. Returns and Refunds

Due to the sensitive nature of our research materials, returns cannot be accepted once products have shipped.

However, in the rare event of quality issues — such as cloudy appearance, visible contamination, or labeling errors — we will refund or reship the affected item after verification.

Claims must be submitted within 7 days of receiving your order, with batch information and photo evidence.

7. Intellectual Property

All text, graphics, photographs, logos, and design elements on www.retaismeta.com are the intellectual property of RetaIsMeta.

You may not copy, reproduce, or distribute any part of this site without express written permission.

8. Limitation of Liability

RetaIsMeta, its owners, and affiliates shall not be held liable for any damages, direct or indirect, arising from misuse or mishandling of our products.

By purchasing from us, you agree to indemnify and hold RetaIsMeta harmless from any claims related to the improper use or storage of research materials.

9. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Poland. Any disputes arising from the use of our site or purchase of our products will be subject to the exclusive jurisdiction of Polish courts.

10. Contact Information

For any questions regarding these Terms or your order, please contact us at:

📧 support@retaismeta.com

🌍 www.retaismeta.com

RetaIsMeta – Privacy Policy

Effective Date: 6/13/2023

Website: www.retaismeta.com

At RetaIsMeta, we value your privacy and are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR).

This policy explains what information we collect, how we use it, and the rights you have regarding your data.

1. Information We Collect

When you browse or make a purchase on our website, we may collect the following information:

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  Personal details: such as your name, email address, billing and shipping information.
  
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  Payment details: processed securely through verified third-party payment providers — we never store your full card information.
  
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  Order and account history: including purchase records and customer service interactions.
  
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  Technical data: such as your IP address, browser type, device information, and site usage analytics (collected via cookies).
  
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  Marketing preferences: if you opt in to receive promotional emails or SMS updates.
  

2. Cookies and Tracking

Our website uses cookies and similar technologies to improve site performance, remember your preferences, and personalize your experience.

Cookies may also be used to:

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  Track items added to your shopping cart.
  
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  Save language or currency preferences.
  
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  Analyze visitor traffic and site behavior.
  

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain site features.

3. How We Use Your Information

We process your personal data only for legitimate purposes, including:

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  Processing and fulfilling your orders.
  
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  Providing customer support and communication.
  
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  Improving website performance and security.
  
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  Sending marketing messages (only with your explicit consent).
  
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  Meeting our legal obligations, such as accounting and tax requirements.
  

We do not sell, rent, or share your personal data with third parties for commercial gain.

4. Legal Basis for Processing (GDPR)

Your personal data is processed under one or more of the following legal bases:

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  Contractual necessity: to fulfill your purchase or service request.
  
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  Consent: for marketing or communications, which can be withdrawn at any time.
  
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  Legitimate interest: to maintain and improve our services.
  
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  Legal obligation: to comply with accounting, tax, or regulatory requirements.
  

5. SMS & Email Communications

If you choose to subscribe to SMS or email updates:

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  You consent to receiving occasional promotional or informational messages.
  
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  You may unsubscribe at any time by clicking “Unsubscribe” in emails or replying “STOP” to SMS messages.
  
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  Standard messaging and data rates may apply.
  

We send communications only to users who have explicitly opted in, in line with EU e-privacy and GDPR standards.

6. Data Security

We take your data security seriously.

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  All transactions are encrypted with SSL (Secure Socket Layer) technology.
  
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  Payments are processed via secure, GDPR-compliant third-party gateways.
  
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  Access to your personal information is limited to authorized staff only.
  

7. Data Retention

We keep personal data only as long as necessary for the purposes described in this policy:

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  Order and invoice records: 5 years (for accounting and legal compliance).
  
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  Customer communications: up to 2 years.
  
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  Marketing data: until you withdraw consent.
  

After these periods, data is securely deleted or anonymized.

8. Your Rights (Under GDPR)

As an EU resident, you have the right to:

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  Access your personal data.
  
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  Correct or update inaccurate information.
  
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  Request deletion of your data (“right to be forgotten”).
  
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  Restrict or object to certain data processing.
  
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  Withdraw marketing consent at any time.
  
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  Request data portability to another provider.
  

To exercise these rights, contact us at support@retaismeta.com.

9. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), it is done only to partners providing adequate data protection (e.g., under the EU-U.S. Data Privacy Framework or equivalent safeguards).

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available at www.retaismeta.com with the effective date clearly shown.

11. Contact Us

If you have any questions about how we handle your data, please contact:

📧 support@retaismeta.com

🌍 www.retaismeta.com

If you believe your data protection rights have been violated, you may also lodge a complaint with the President of the Personal Data Protection Office (UODO) in Poland.